8TH - 12TH Feb IBM IMMEDIATE WALK-IN DRIVE FOR FRESHERS/EXP IN NOIDA,GURGAON

Organization Name : IBM

Education Details : Any Graduate

Experience: 0-3 years

Location: Noida, Gurgaon

Position : Associate/Senior Associate -(Technical)

Salary:  As Per Industry

Job Details:
 Role: 
You will be involved in solving technical query & Trouble shooting.
Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.
Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.
Calling Profile

Responsibility: 
You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.
Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.
Assist in End to End Problem, Change and Incident Management.

Skills Required: 
Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.
Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.
Should have proven knowledge of operating systems like Windows.
Proven communication Skills to be able to effectively communicate with customers over Phone / email.
Knowledge on Mail clients like Lotus and MS Outlook.

Apply Mode : Walk-in

Last Date To Apply : 8th Feb 2016 till 12th Feb 2016

Time : 12 PM to 4 PM

Venue:
Gurgaon:
IBM India Pvt. Ltd.
Unitech Cyber Park, Sector 39
Tower B, 11th Floor
Gurgaon, Haryana 122002
Nearest Metro Station: Huda City Centre

Noida: 
IBM India Pvt. Ltd.
Unitech Infospace, Sector 135
Noida Expressway
Noida, UP 201301
Nearest Metro Station: Botanical Garden

Contact 01244817415 for any queries. Monday to Friday between 12PM and 5 PM