Hcl Walk-in Drive For Experienced On 2nd - 3rd Feb 2016

Organization Name : HCL Technologies Limited

Education Details : Any Graduate

Experience: 2-3 years

Location: Chennai

Position :  Analyst

Salary:  As Per Industry

Job Details:
 Key Responsibility Area 
To assist the Team Leader in ensuring the timely and accurate delivery of service in accordance with mutually agreed service level agreements (SLA) and other agreed deadlines and to ensure that regulatory and audit requirements are met.
 To provide an excellent and efficient service to our customers' policyholders, responding to written enquiries received from policyholders and IFA's for the contracts in UK.
 To take responsibility for achieving individual productivity and quality targets and positively contributing to the achievement of SLA's.
Provide real time support to administrators, handle escalations and coach administrators as and when required
Bridge the knowledge gap and clarify process queries as and when raised
 Readiness for transitioning new activities and ability to knowledge transfer
 Develop and encourage continuous improvements like Kaizens, six sigma projects

Key Tasks & Responsibilities
1. To respond to written enquiries received from policyholders and IFA's
2. Process all insurance related back office operations work like policy claims, alterations and servicing actions on life and pension policies, as determined by the Company Work Management System, to maintain day to day service standards to agreed levels.
3. To ensure consistently high quality standards as per agreed levels.
4. Respond to customer complaints in writing in a professional manner in order to maintain good customer relations.
5. Respond to Customers ensuring that they are treated fairly and that a high level of service is delivered. Keeping customers informed of any delays in accordance with procedures and customers expectations.
6. To assist in the development of services to current Customers by offering appropriate solutions to any problems.
7. To participate fully in departmental and team meetings in order to relay information and promote effective communication and suggest process improvements as appropriate.
8. To work with colleagues towards operating self managed teams.
9. To work within UK industry compliance and legislative requirements under the guidance of the team Leader, ensuring compliance with controls and procedures.
10. To participate in project work where required whether sponsored by the department or other areas of the company.
11. To undertake any other duties as may be deemed appropriate by the Team Leader and any higher officials.

Special S kills/ Knowledge  
Fairly good Desktop Skills like MS Office.
Good Communication / Interpersonal skills
Demonstrable knowledge and understanding of the administration of life and/or pensions products

Apply Mode : Walk-in

Last Date To Apply :  2nd February - 3rd February  2016

Time : 10am

Venue:
Wss Towers
1st floor
no :107 and 108
Harris Road, Pudupet  (Near Casino Theater)
Chennai 600002

Contact Person : HR: JENITA