newjobsway: Concentrix

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Organization Name : Concentrix Daksh Services India Private Limited. 
 
Education Details : Any Graduate 
 
Experience: 5 - 10 yrs 
 
Location: Gurgaon 
 
Position : Team Leader 
 
Salary: 3,25,000 - 5,50,000 P.A 
 
Openings: 5 
 
Job Details: 
 Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction 
Establish & Manage Relationships / Engagement with the Clients. 
Oversee the team organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities 
Responsible for following agreed governance model, escalation & communication plan 
To ensure team members achieve agreed standards in relation to their job assignments. 
To ensure training of new staff on the corporate policy rules to be adhered to 
To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules 
To monitor and document work schedule of staff and absences. 
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth 
Take weekly and monthly calls with clients to understand the expectations from the teams and provide updates. 
Ensure that all audit related issues are brought to a close 
Identify and drive continuous improvements and initiatives in process 
Coach & mentor Team lead so that they are able to manage their teams better 
Hire leads and managers, conduct training & induction, maintain employee & client satisfaction scores, conduct performance Appraisals and attrition management 
To ensure that all internal customer queries are followed up on a timely basis 
Collaborate with internal teams. 
To be the Key contact for all problems and queries with specific business assigned. 
Take on special projects as per business need 
 
Essential Skills / Expertise required:- 
Technical knowledge will be an added advantage 
Green belt certification would be highly desirable 
Action Oriented, Integrity and Trust, Perseverance 
Good Communication Skills, Problem Solving, Drive for results, Standing along and Directing Others 
Managing & measuring work 
Ability to handle pressure 
Sound knowledge of finance and accounting skills 
Problem solving, analytical and data entry mastery 
Excellent verbal and written communications skills 
Strong external and management reporting 
 
Apply Mode : Walk-in 
 
Last Date To Apply : 15th Feb 2016 
 
Time : 12PM-3PM 
 
Venue: 
6th Floor, Building 14C, DLF Cyber City,Near Phas 3 Rapid Metro Station, Gurgaon 122001</div>

Concentrix Walk-In Drive For Experienced On 15 Feb 2015

Organization Name : Concentrix Daksh Services India Private Limited. Education Details : Any Graduate Experience: 5 - 10 yrs Loc...